When you trust me with your personal information, I take my responsibility to protect it very seriously. I respect your privacy and your rights to control your personal information. With that in mind, I want to be clear about the information I may collect and why.

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The main purpose of collecting your information is to provide you with the services offered on my website, whether that’s using our site to find information, to contact me,  or for some other reason. No matter how you use our site, I want to help you to use it as effortlessly as possible.

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I will not sell your personal information to third parties and only collect information I need to facilitate your booking or enquiry.

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This privacy notice  explains how I will gather and use your personal information. It’s relevant to you if you use my services,.

Please read this privacy notice carefully and make sure you understand it. You are considered to have accepted my privacy notice when you first use our site. If you do not agree with and accept it you must stop using our site immediately.

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My site may contain links to / from other websites that are not covered by this privacy notice. You should check the other party's privacy notice to make sure you understand how they collect and use your information. I use Wix service providers to gather and process comments received through our website. I use Sum Up card services to facilitate online payments from you to me. Under our contracts with those service providers, they must keep to data-protection regulations.

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Where we have described any example scenarios in this notice, these are for guidance only. They are not actual and do not cover all scenarios.

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 About Me - MMM Birmingham is a mobile massage and waxing service operating around the West Midlands UK​.

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 My Site

If you provide your personal information when you visit or use my site, me (and any third party used to process comments / payments on my  website) keep it private and store it securely until we no longer need it. We will only use it to provide the services you want from us. I personally do not see your credit card details when you book on line.

I  have tried to make sure any online forms you can use to send us emails or comments are safe and secure. However, it is not possible to guarantee that any email is secure, so if you email me, you do so at your own risk (meaning that you are responsible for the consequences of doing so).

I make sure that the personal information you provide is, used and stored in line with the appropriate privacy laws and regulations and sufficiently protected by safety measures to make sure it cannot be seen or used by anyone who is not entitled to access it.

No information sent over the internet is completely secure. I will always do my  best to protect your personal information as explained in this privacy notice, but cannot guarantee the security of information you provide through my site.

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The types of personal information we collect

We may collect the following personal information about you.

Information you give:

We collect information you voluntarily provide through our site, over the phone, by email, through our live-chat services, in a comment posted on our website, or in any other way. This includes information you provide when you contact me through the site.  The information you give me may include your name, address, email address and phone number, required medical details to assess fitness for treatment. If I take any payments from you, I will do this securely and in line with industry standards.

Special category data (sensitive information)

When you provide information through our site, you are in control of the type and amount of information you provide. You may choose to provide information that may be classed as ‘special category data’. For example, you may choose to give  information about your health to help me respond to your enquiry. Special category data includes information about your mental or physical health. 

By using the forms on our site to contact me, share a personal experience, or send me any other information, you agree to us processing your information (including any special category data you have provided) as is necessary for the service you've requested.

I will not be responsible for the type of information you voluntarily provide through my  site. However, to make sure that I keep to the General Data Protection Regulation (EU) 2016/679 (GDPR), I will ask you to tick a box on the appropriate form to confirm that we have your permission to process this information. I  will only process the information if you have ticked the relevant box.

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Information automatically collecte

• Whenever you visit our site we may automatically collect the following information.

  Like many websites, we use cookies to improve your experience and gather information about visits to our websites. For detailed information on the cookies we use and their purposes.

  • Technical information. For example, I may collect information about the type of device you use to visit our site, the internet protocol (IP) address used to connect your device to the internet, your log-in information, browser type and version, operating system and other technology on the devices you use to visit our site.

  • Information about your visit, including what you click on, pages you view or search for, page response times, download errors, length of visit to certain pages, methods used to browse away from the page and any phone number used to call our membership services number.

• Analytics services

  Analytics services track and report on the use of my website, including who uses it. They give me insights into how my customers use the site, which helps improve the service offered. I may get information from analytics services (for example, Google Analytics and Facebook Pixel) to evaluate use of my site, produce reports on things such as pages visited, time spent on pages, and clicks on my Facebook  / Instagram posts or links, and collect and evaluate other information relating to my site and use of the internet. The information  collect edis anonymous.

  The providers of these analytics services use cookies and other technologies to help them analyse and provide information to me. By visiting or using my site, you are agreeing to analytics services processing information about you for the purposes set out in this privacy notice.

I will make sure that all your personal information that we have is stored and used lawfully, in an open, honest and fair way, without removing or reducing your rights. I will only process your personal information if any of the following applies.

• You have given permission to process your personal information for one or more specific purposes (for example, availability / promotions)

• We need to process the information to meet a legal requirement.

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If, while visiting my site or using my services, you provide personal information about another person, you should make sure they know about this privacy notice and you have their permission to provide the information.

In some cases, we may need to collect some personal information by law.

Cookies

My  website uses cookies to distinguish you from other people visiting or using our site. This improves your experience when you browse our site (for example, allowing you to save content, or keep you logged in to your profile on our site) and helps us to improve our site. 

What we use your personal information for

i use your personal information to provide you with the products and services I offer if you esquire or book my services. Below we have given some examples of how we may use your personal information.

Example 1: if you use the site to contact me

If you use the  site to contact me, I only use the personal information you provide in the online contact form. In this case I will not store your personal information for any longer than needed to complete this process. I will not use it for any other purpose. 

The server my  site is stored on records the IP addresses of people who visit our web pages for a short time, so I can monitor the performance of our site, but I  will usually delete this information as soon as I no longer need it.

• To help us keep our site safe and secure.

• To produce records we must keep by law (for example, we have to produce accounting records and keep them for at least six years).

• To settle disputes.

• To respond to feedback and comments.

Your rights

Under the GDPR, you have the right to control how your personal information is used and you can do the following.

• Ask for a free copy of the personal information held about you.

• Ask to correct any personal information that I hold about you or to make any changes to your personal information (for example, if your name or contact details have changed).

• Ask me to transfer your personal information to another person.

• Ask to be kept informed of what data processing is taking place.

• In certain situations, ask me to restrict how your information is processed, or object to your personal information being processed.

• certain situations, ask us to delete personal information  held about you.

Sometimes I will not be able to stop using your personal information when you ask us to (for example, if I need to use it by law or to keep to any regulation).

I will tell you if I cannot do what you ask, or how your request might affect you, when you contact me.

If you have given me permission to use your personal information, you can withdraw that permission at any time.

Complaints

I am committed to working with you to settle any complaint or concern you may have about your personal information. If you have any concerns about how I  am using (or have used) your personal information, first contact me on hello@mmmbirmignham.com

If you are not happy with the way I have dealt with your complaint or concern, you can contact the Information Commissioner's Office (ICO)