Booking Terms & Conditions:

Cancelation Policy:

I appreciate life can throw in the odd curve ball and plans sometimes have to change. I will of course work with you as much as possible if you need to reschedule or cancel your session, however late reschedules and cancellations are costly to me and can prevent other customers from getting an appointment, therefore some charges do apply for certain reschedules & cancellations. 

Late arrivals at the treatment room of 15 minutes or more may result in cancellation of your booking with no refund or reduction of your session time at your cost. No refunds are given should you not attend your appointment on the day (without contacting me) and future appointments may require full payment upon booking.

Cancellation Fees.

Cancellations / reschedules when 24 hours notice provided -   Full Refund 

Cancellations / reschedules when less than 24 hours notice is provided - No Refund & No Deposit Transfer

Cancellations / reschedules on arrival - No Refund & No Deposit Transfer

If your cancelled time slot is re booked by another client you may receive a full refund.

I cannot accept any responsibility for losses or costs incurred should government lockdowns force a cancellation of your booking.

If rescheduling due to illness, please ensure you are symptom free for 48 hours before making a new booking.

Because curve balls work both ways, If I have to cancel your appointment for any reason other than a government lock downs, inadequate parking or illness, you will receive a full refund and 25% off your next booking.

I reserve the right to immediately cease any session should client conduct become inappropriate or threatening. No refunds will be issued.

Please allow up to 10 working days for refund bank processing.

Commercial Service Area:

 

The advertised prices for all treatments are applicable for Birmingham and surrounding areas, including

Dudley, Sandwell, Solihull, Walsall and Wolverhampton.

If you are located outside the service area please contact me with your full post code for a

no obligation quote before booking online.

A wait of 15 minutes will be given for mobile visits, if client is not ready or does not respond to calls / attempts to access the venue on the day your session will be cancelled after 15 minutes with no refunds.

Mobile visits are for corporate (workplaces) events or hotel bookings, not private dwellings / homes.

Your Current Health & Well Being:

If you are feeling unwell, currently on any medication, had any surgery in the last year or ever had any cancers, strokes, diabetes, high / low blood pressure or thrombosis please seek medical advice prior to booking.

Covid 19:

If you are, share the same household with or care for anyone who is self isolating, deemed as at risk by the NHS, experiencing any symptoms including cold, flu, new persistent cough, high temperature, fever, recent loss of taste / smell or respiratory type symptoms I am unfortunately unable to visit. 

Please allow 28 days before booking should you be impacted by Covid.

 I can not treat anyone who has arrived in the UK in the last 5 days, regardless of country visited.

Booking:

Online booking required for all new clients.

Clients will be asked for a 50% deposit to secure most bookings,

some sessions require 100% payment on booking.

Balances can be paid on the day by cash, credit card, android / apple pay

or prior to the visit by bank transfer / payment link if preferred.

Payment Links hold your slot for 60 minutes, after that it is released back into the system for others to book. Please contact me to check your slot is still available before paying if 60 mins has elapsed. 

If having a mobile treatment  the venue must have space to accommodate the massage table and therapist working area (total approx 7 x 3 feet) sessions can only be carried out on a massage table or chair.

Mobile sessions require adequate near venue parking.

Pets:

Pets tend to be attracted to the tempting scents in my kit bag.

I have a robust cleaning and sanitising system in place

which includes disinfecting the entire kit prior to visiting you.

To help keep pets safe it would be great if they

are not in the same room during your treatment.

REALLY LOOKING FORWARD TO SEEING YOU ON THE DAY!

                         

                                                                                                 Ready to book?

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