FULL BOOKING TERMS & CONDITIONS

Regardless of what is happening in our world, be assured my standards of hygiene & infection control exceed industry protocols. This along with client care are responsibilities that are at the forefront of my business. 

Service Area:

 

The advertised prices for all treatments are applicable for Birmingham and surrounding areas, including

Bromsgrove, Cannock, Dudley, Litchfield, Redditch, Sandwell, Solihull, Tamworth, Walsall and Wolverhampton.

I am more than happy to travel beyond these areas, please contact me with your full post code for a quote.

Your Current Health & Well Being:

Whilst massage can massively support your overall health and well being, some existing medical conditions can impact treatment, as a responsible therapist it is important to me that any contraindications have been identified.

If you are feeling unwell, currently on any medication, had any surgery in the last year or ever had any cancers, strokes, diabetes, high / low blood pressure or thrombosis please seek medical advice prior to booking.

Covid 19:

If you are, share the same household with or care for anyone who is self isolating, deemed as at risk by the NHS, experiencing any symptoms including cold, flu, new persistent cough, high temperature, fever, recent loss of taste / smell or respiratory type symptoms I am unfortunately unable to visit until the situation is resolved. 

CI can not treat anyone who has arrived in the UK in the last 15 days, regardless of country visited.

Non contact temperature checks are in place on arrival. PPE is available throughout your treatment .

I continue to support all government lockdowns relating to the pandemic.

Booking:

Online booking required for all new clients.

Clients will be asked for a 50% deposit to secure most bookings,

some sessions require 100% payment on booking.

Balances can be paid on the day by cash, credit card, android / apple pay

or prior to the visit by bank transfer / payment link if preferred.

If having a full body treatment  the venue must have space to accommodate the massage table and therapist working area (total approx 7 x 3 feet) sessions can only be carried out on a massage table or chair.

Cancellations:

I appreciate life can throw in the odd curve ball and plans sometimes have to change. I will of course work with you as much as possible if you need to reschedule or cancel your session, however please understand that late reschedules and cancellations are costly to me and can prevent other customers from getting an appointment, therefore some charges do apply for certain reschedules & cancellations. 

.

 

Please See Below Rescheduling & Cancellation Fees:

Rescheduling requests within 6 hours of treatment - Loss Of Deposit

Cancellations when 24 hours notice provided -   Full Refund 

Cancellations when less than 24 hours notice provided - No Refund 

Cancellations On My Arrival - No Refund & Loss Of All Monies Paid

 If your cancelled time slot is re booked by another client you may receive a full refund.

I cannot accept any responsibility for losses or costs incurred should

government lockdowns force a cancellation of your booking.

Rescheduling due to illness, please ensure you are symptom free for a full 24 hours before making a new booking.

Because curve balls work both ways, If I have to cancel your appointment for any reason other than a government lock downs or inadequate parking you will of course received a full refund and 50% off your next booking.

I reserve the right to immediately cease any session should client conduct become inappropriate or threatening. No refunds will be issued in this circumstance.

Please allow up to 10 working days for refund bank processing.

Waiting Time:

As a mobile therapist I can sometimes be at the mercy of traffic congestion should this be an issue

 I will of course keep you informed. When booking please remember to add 15 minutes to the overall times to allow for set up and breakdown of the table and kit. 

Should I not be able to access your venue or get no response from you when I arrive I will attempt to make contact for 15 minutes in total, after this time I will have to assume you have cancelled your booking and respectfully refer you to the cancellation policy and charges.

Parking:

Should you have any specific parking instructions please add these to the comments section of your booking.

Some city center hotels offer no onsite parking, if there is no adequate parking close to the venue I reserve the right to decline any booking and of course offer a full refund.

Airport hotel parking costs will be charged to you at £20 per hour on the day.

 

Pets:

Pets tend to be attracted to the tempting scents in my kit bag.

I have a robust cleaning and sanitising system in place

which includes disinfecting the entire kit prior to visiting you.

To help keep pets safe it would be great if they

are not in the same room during your treatment.

 

REALLY LOOKING FORWARD TO SEEING YOU ON THE DAY!

Ready To Book?

yesd button.jpg